Terms

Last updated: 16 August 2026

Using Matcha Interactive

You may browse the site and use available Matcha learning experiences for personal and family use, and for classroom discovery where the experience permits it. Features marked as part of Family Pass require an active entitlement when paid checkout is available.

Parent and educator role

Matcha is designed for parent-guided and educator-supported use. An adult should manage family accounts, reader profiles, purchases, and age-appropriate activity choices. Children should not be asked to manage billing or provide payment information.

Accounts and profiles

You are responsible for keeping your account credentials secure and for information added to profiles under your account. Please use only the information needed for the learning experience and avoid adding unnecessary identifying information about children.

Family Pass billing

Where Family Pass checkout is available, the selected price, currency, billing period, renewal information, and applicable checkout terms are shown before payment. Monthly and annual Family Pass plans may be recurring when identified as such at checkout.

A checkout redirect or return to Matcha does not by itself activate Family Pass. Access begins only after Matcha receives and verifies the payment provider's confirmation. If a payment is cancelled, fails, expires, or is otherwise not confirmed, paid access may remain inactive or end according to the provider status.

Cancellation, billing questions, and refunds

Available cancellation controls and provider-specific payment terms are shown through the payment provider or communicated through Matcha support. If you have a billing problem or believe a payment was made incorrectly, contact [email protected] with the account email and relevant transaction reference. Any refund eligibility is subject to the terms presented for the transaction and applicable requirements.

Content and availability

We continuously improve stories, narration, activities, and product features. Content may be corrected, updated, moved, temporarily unavailable, or replaced. We will try to avoid disrupting paid access unnecessarily, but availability of a particular individual story or activity is not guaranteed indefinitely.

Respectful use

• Do not misuse the site, attempt unauthorized access, or disrupt access for others.
• Do not copy, redistribute, sell, or republish Matcha content as your own without permission.
• Do not submit unlawful, harmful, deceptive, or abusive material through Matcha accounts or support channels.
• Do not attempt to bypass Family Pass access controls or falsify payment or entitlement information.

Privacy

How Matcha handles family accounts, reader profiles, progress, newsletter emails, and payment records is described in our Privacy notice.

Contact

Questions about these terms, Family Pass, or billing can be sent to [email protected].