Last updated: 21 August 2026
Purchases are for grown-ups
Family Pass purchases, renewals, cancellations, and billing questions should be handled by a parent, guardian, educator, or other adult who is legally able to make the purchase. Child-facing experiences use a grown-up gate before handing off to checkout.
Price and billing period
The price, currency, taxes where applicable, billing period, renewal status, and payment-provider terms shown immediately before checkout are the transaction-specific terms for that purchase. We currently support monthly or annual Family Pass offers where shown.
When access begins
A browser redirect back to Matcha is not proof of payment. Paid access begins only after Matcha receives and verifies the payment provider's confirmation. If payment is cancelled, fails, expires, is reversed, or cannot be verified, paid access may remain inactive or end.
Automatic renewal
If a plan is presented as recurring, it may renew at the interval shown at checkout until cancelled. We will not intentionally describe a prepaid or non-renewing purchase as automatically renewing. Provider-specific renewal and cancellation controls may also be presented by the payment provider.
Cancellation
You may cancel a recurring Family Pass using the controls made available for your purchase or by contacting Matcha support. Unless applicable law or the transaction terms require otherwise, cancelling normally prevents a future renewal rather than immediately removing access that has already been paid for.
Refunds
If you believe you were charged incorrectly, experienced a duplicate payment, could not receive the paid service, or otherwise believe a refund is appropriate, contact [email protected] with the adult account email and relevant transaction reference. Refund eligibility depends on the transaction, the payment provider's applicable terms, the service already delivered, and mandatory consumer rights where you live.
Nothing in this policy limits cancellation, cooling-off, refund, or other consumer rights that cannot legally be waived in your jurisdiction.
Price changes
We may change prices or plan structures in the future. A new price will not be applied to an existing recurring purchase without the notice or consent required by applicable law and the payment arrangement. The checkout screen remains the source of truth for the price of a new purchase.
Payment information
Checkout is handled by a payment provider. Matcha receives payment references, plan and market information, status, and other information needed to reconcile the subscription or entitlement. Matcha does not need to store a full payment-card number to unlock Family Pass.
Contact
For billing, cancellation, or refund help, email [email protected]. Please do not send full card numbers or other sensitive payment credentials by email.